Privacy Policy

PRIVACY POLICY

http://www.vegbred.com (Website) is brought to you by Vegbred, a registered trademark company of Verdora Ltd, a company registered in England and Wales. Registered number: 11335097. Vegbred, (‘we’ or ‘us’) whose main place of business is Little Abshot Farm, Little Abshot Road, Titchfield, PO14 4LN.
 
Why you should read this policy
We take the privacy of our Website visitors very seriously. We ask that you read this privacy policy (Policy) carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, we are the ‘data controller’ (i.e. responsible for, and control and process your personal data).
 
Personal data we may collect about you
Information that you provide
We will obtain personal information about you (such as your name, email address, phone number) whenever you complete forms on the Website.
We will also obtain personal information you provide when you send us feedback, post material, contact us for any reason and by any medium, sign up to a service, make purchases through our website, share information via the website’s social media functions, enter a competition, complete a survey, report a problem with the website.
We may ask you to provide sensitive personal data from time to time. If we request such data, we will give you additional information as to why we are requesting the sensitive personal data and how we will use it.
We may retain a record of any contact you make with us.
 
Personal Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his/her data;
receive on his/her behalf and data protection notices;
give consent to any transfer of his/her data;
 
Information that we will collect automatically
Cookies: We may monitor your use of the Website through the use of cookies and similar tracking devices. For example, we may monitor how many times you use the Website, which pages you go to and traffic data. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see the sections on cookies below.

Device information: 
We may also collect information about your device each time you use the Website. For example, we may collect information on the type of mobile device that you are using and its unique device identifier (for example, the IMEI number, the device’s mobile phone number, or the MAC address of the device’s wireless network interface), the type of mobile browser that you are using, the mobile operating system that you are using, mobile network information and the time zone setting.
Information on your device: We may also collect information which is stored on your device each time you use the Website. For example, we may collect contact information, login information, friends lists, photos, videos and other digital content with your prior consent.

Location data: 
We may also collect information to determine your location using GPS technology or such other location tracking software we may use from time to time. Some of the features of the Website will require access to such location data to work. If you would like to use any such feature, you will be asked to consent to provide such location information. You can withdraw your consent to providing this information at any time by emailing us at team@vegbred.com.
 
Information from third parties
Occasionally we may receive information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us supply our services to you.
 
How we use your personal data
We use your personal data for the following purposes:

• - to help us identify you and any accounts you hold with us;
• - To support our administrative process;
• - Research and statistical analysis to improve customer experience;
• - Understanding how customers have used our website so that we can improve our service;
• - marketing—see 'Marketing and opting out', below;
• - fraud prevention and detection;
• - billing and order fulfilment for purchases made through our website;
• - credit scoring and credit checking—see 'Credit checking', below;
• - customising the Website and its content to your particular preferences;
• - to notify you of any changes to the Website or to our services that may affect you;
• - improving our services

 
Marketing and opting out
If you have given consent, we will only share your personal data with organisations who are our business partners and we or they may contact you (unless you have asked us or them not to do so) by mail, telephone, sms, text/picture/video message, email, about our products, services, promotions and special offers, charitable causes that may be of interest to you. If you prefer not to receive any further direct marketing communications from us or our business partners, you can opt out at any time. See further 'Your rights', below.
The Website may contain links to other websites or apps which we or our partners own, or websites or apps of our partners or third parties. Please note that if you follow any of these links, the websites, apps and services provided through them will have their own privacy policies/terms of use. We do not accept any responsibility or liability for their respective privacy policies/terms of use or the collection and use of any personal data collected through these websites, apps or services. Please ensure that you review the relevant privacy policies/terms of use prior to providing any personal data to, or using these websites, apps and services.

Disclosure of your personal data
We may disclose your personal data to:
a third party who acquires or acquires substantially all of our assets, in which case the personal data shall be one of the acquired assets;
our agents and service providers who help us deliver our goods and services.
law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by applicable law;
our business partners in accordance with the 'Marketing and opting out' section above.
 
Keeping your data secure
We  are a registered data controller with ICO and use technical and organisational measures to safeguard your personal data, for example:
access to your account is controlled by a password and username that are unique to you;
we store your personal data on secure servers;
payment details are encrypted using SSL technology.
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
 
Transfers of data out of the EEA
We will make reasonable efforts to ensure that your data is not transferred outside the European Economic Area (EEA). Where we use data servers that may transfer data out of the EEA we will take steps to ensure adequate protections are in place to ensure the security of your information and give you remedies in the unlikely event of a security breach.
All information you provide to us is stored securely with the following servers of our service partners; Mailchimp, Microsoft (Outlook, Excel, Dynamics Nav Management); the Website, Route 4 Me App, Stripe Payment Portal and social media servers. A copy of your information is also stored securely on our computers and in secured paper files where access is restricted.
To read in further detail how your information is secured on the above servers, please refer to a copy of their security and privacy polices via the following links:
https://mailchimp.com/legal/privacy/
https://privacy.microsoft.com/en-gb/privacystatement
https://route4me.io
https://www.sap.com/corporate/en/legal/privacy.html • https://twitter.com/en/privacy
https://www.facebook.com/policy.php
Please note that most of the above servers comply with the EU-US Privacy Shield Framework, which is a mechanism that ensures compliance with EU data protection requirements when transferring personal data from the European Union to the United States. You can learn more about Privacy Shield here: https://www.privacyshield.gov/welcome
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using our contact details at the bottom of this policy.
 
What you can do to keep your information safe
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
 
Monitoring
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
 
Your consent and rights of access
We will only collect and store information about you with your consent. You provide us with your consent by choosing to provide your personal details when you contact us, completing our forms on our website and when you use our service.
You can change your mind or remove or add your consent at any time.
You have the right of access to your personal records or other information that we hold about you. There is no administrative charge for this service.
You have the right to rectify any errors in the data we hold about you. If any data or information we hold about you is inaccurate, or out of date, please contact us and we will correct this immediately.
You have the right to have the data we hold about you erased.
If you wish us to continue to store your information but wish us to keep your data separate and not process it in any way, please let us know and we will do so.
You have the right to ask us to stop processing your personal data for direct marketing purposes. You may also specify that you object to direct marketing by particular channels such as by email of telephone. If this is the case, please specify the channels you are objecting to in your communications with us.
You have the right to data portability. If you wish to obtain your data for your own purposes across different services, we will provide this information to you in a CSV file. There is no administrative charge for this service.
You have the right to object to any direct marketing.
To revise your consent, access, amend or remove your records or assert any of your rights set out above, you should send your request in writing to us at team@vegrbed.com.
You will need to provide proof of identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and specify the personal data you want access to, amended or removed.
 
How long we will store your data
We will store your data for as long as necessary for the purpose of processing. The data will be deleted in the following circumstances:
You have withdrawn your consent to data processing
The original purpose for processing the data is no longer relevant or cannot be performed any more.
The data is no longer up to date or accurate.
 
Children
Boxxfresh only offers services to individuals over the age of 18. In using our services, you confirm that you have read and consented to this Policy and verify that you are over the age of 18.
 
Use of Cookies
A cookie is a small text file which is placed onto your mobile (or other electronic device) when you access our Website. We use cookies and other online tracking devices on our Website to:

• - keep track of the items stored in your shopping basket and take you through the checkout process;
• - recognise you whenever you visit the Website (this speeds up your access to the Website as you do not have to log on each time);
• - obtain information about your preferences, online movements and use of the internet;
• - carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements and interests;
• - target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and
• - make your online experience more efficient and enjoyable.  

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your device such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you—but only where you voluntarily provide it (eg by completing an online form) or where you purchase goods or services from us.
In most cases we will need your consent in order to use cookies on this Website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check- out process).
 
Consent (browser settings)
If you visit our Website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this website cookie policy. If you change your mind in the future about letting us use cookies, you can modify the settings of your browser to reject cookies or disable cookies completely.
 
Consent (notification on home page)
There is a notice on our home page which describes how we use cookies and which also provides a link to our Website privacy policy. If you use this website after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this Website privacy policy.
 
Third party cookies
We work with third-party suppliers who may also set cookies on our Website, for example Google, Facebook, Instagram, Twitter, YouTube and Adobe Flash Player which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information, please go to the website for the relevant third party. You will find additional information in the table below.
 
Description of cookies
The table below is designed to provide more information about the cookies we use and why:

How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of the Website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.
 
Our contact details
We welcome your feedback and questions. If you wish to contact us, please fill in in our contact form on the Website or email us at team@vegbred.com or you can write to us at Little Abshot Farm, Little Abshot Road, Titchfield, Hampshire.
 
Changes to this privacy policy
We may change this Policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you use the Website.
A1. Website Terms Of Use

1. ABOUT OUR TERMS
1.1  These Terms explain how you may use this website http://www.vegbred.com (the Site).
1.2  References in these Terms to the Site includes the following website: http://www.vegbred.com, and all associated web pages.
1.3  You should read these Terms carefully before using the Site.
1.4  By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
1.5  If you do not agree with or accept any of these Terms, you should stop using the Site immediately.
1.6  If you have any questions about the Site, please contact us by:
1.6.1  e-mail team@vegbred.com; or
1.6.2  telephone 07731 470966 (Mon-Fri 9am-5pm). We may record calls for quality and training purposes.
1.7  Definitions "Content" means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site; "Terms" means these terms and conditions of use as updated from time to time under Clause 11; "Unwanted Submission" has the meaning given to it in clause 5.1; "Privacy & Cookie Policy" means the policy accessible through the link located in the footer of our Site which governs how we process any personal data collected from you and how we use cookies; "Site" has the meaning given to it in clause 1.1; "We, us or our" means Vegbred, a trademarked business of Verdora Ltd. a company registered in England and Wales. Registered number: 11335097 whose main place of business is Little Abshot Farm, Little Abshot Road, Titchfield, PO14 4LN; and "You or your" means the person accessing or using the Site or its Content.
 
1.8 Your use of the Site means that you must also comply with our Privacy & Cookie Policy .
 
2. USING THE SITE
2.1  You agree that you are solely responsible for:
2.1.1  all costs and expenses you may incur in relation to your use of the Site; and
2.1.2  keeping your password and other account details confidential.
2.2  The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
2.3  We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at team@vegbred.com.
2.4  We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.  

3. OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS
3.1  This Site and all intellectual property rights in it including but not limited to any Content are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.
3.2  Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
3.3  Trade marks: Vegbred is our trademark. Other trade marks and trade names may also be used on this Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.
 
4. SOFTWARE
4.1  Software may be made available for you to download in order to help the Site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software (this is sometimes known as an ‘end user licence agreement’ or ‘EULA’). You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are under, e.g. the Consumer Rights Act 2015, what your legal responsibilities are when using software, what the software provider's legal responsibilities are, and provisions that limit a software provider's legal responsibilities to you).
4.2  Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.
 
5. SUBMITTING INFORMATION TO THE SITE
5.1  While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
5.2  We may use any Unwanted Submissions as we see reasonably fit on a free-of- charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
 
6. ACCURACY OF INFORMATION AND AVAILABILITY OF THE SITE
6.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site
will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
6.2  We may suspend or terminate operation of the Site at any time as we see fit.
6.3  Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
6.4  While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
 
 
7. HYPERLINKS AND THIRD PARTY SITES
The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

LIMITATION ON OUR LIABILITY
8.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
8.1.1  losses that:
(a)  were not foreseeable to you and us when these Terms were formed; or
(b)  that were not caused by any breach on our part
8.1.2  business losses; and
8.1.3  losses to non-consumers.
 
9. EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.
 

• - RIGHTS OF THIRD PARTIES No one other than a party to these Terms has any right to enforce any of these Terms.  
• - VARIATION These Terms were last updated on 15/10/2019. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.  
• - DISPUTES
• - 12.1  We will try to resolve any disputes with you quickly and efficiently.
• - 12.2  If you are unhappy with us please contact us as soon as possible.
• - 12.3  If you and we cannot resolve a dispute using our complaint handling procedure, we will: 12.3.1 let you know that we cannot settle the dispute with you; and 12.3.2 give you certain information about our alternative dispute resolution provider which is run by CEDR Solve, https://www.cedr.com/solve/dispute- resolution-services/
• - 12.4  If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to these Terms.
• - 12.5  Relevant English law will apply to these Terms.